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Privacy Policy

Refund Policy
For New Accounts
We have a 10-day money back guarantee on all new user accounts. If you are not completely satisfied with our services within the first 10 days of your contract, you will be given a full refund of the contract amount excluding setup fees. All cancellations must be received in writing prior to set up; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
For renewals
All renewals of contracts will be refunded if wa.lk is notified within the first 10 days following the renewal date. No refunds will be granted for notifications received after this date.
It is important for users to contact wa.lk at least two weeks before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.
If you know in advance you do not want to renew, you can e-mail us at anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

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